Cancellation policy

1. Sales and Exchanges (No Refund Policy)
Because we offer limited-edition archival prints, artist design editions, and delicate art books, Arting Gallery does not accept returns or issue financial refunds under normal circumstances. All orders processed through Arting Gallery are considered final sale. 

We do not accept exchange of original artworks, limited editions, and print on demand. 
However, we accommodate exchanges for unlimited editions and printed matters under the following terms:
  • Exchange Window: You may request an exchange within 7 days of receiving your order.
  • Condition: Items approved for an exchange must be in their original, clean, and unaltered condition. They must be packed securely within the original Arting Gallery packaging and accompanied by your formal proof of purchase.
  • Initiation: To request an exchange, email us directly at ag@artinggallery.net. 
2. Order Cancellation Window
  • Standard Orders: Once an order is finalized through our storefront checkout, processing begins immediately. If you need to cancel an accidental order, you must contact customer service immediately at ag@artinggallery.net before the shipment is packed or dispatched. 
  • Shipped Orders: Cancellations are impossible once a shipping label is generated and the carrier accepts custody of the artwork. At that point, your order falls under our 3-day exchange window. 
3. Damaged Artwork or Shipments
All artworks, editions, and printed matters are professionally packed to ensure maximum protection during transit. All the shipments are insured by the shipping companies. Arting Gallery is not liable for structural damage resulting from careless un-packaging or handling by the customer. 

If your artworks, editions and/or printed matters arrive compromised or damaged by the carrier, we will review the situation and offer a solution for you:  
  1. You must notify us within 3 days of delivery.
  2. Provide digital photographs clearly showing the damage to the editions and/or printed matters, and the outer shipping packaging.
  3. Send your claim and photos to ag@artinggallery.net.
  4. If a physical return of the broken item is required, Arting Gallery will provide a pre-paid shipping label to cover the return shipping costs.